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Returns

We hope you are going to love everything you purchase from Pilates Nerd Down Under. If that’s not entirely the case please review our Returns policy below on how you can get back to the love…

FULL PRICE PURCHASES

  • we offer credit notes, exchange or refund
  • refunds are available within 30 days of purchase
  • credit notes and exchanges are available for up to 30 days from purchase
  • after 30 days no refund or exchange will be considered
  • credit notes are valid for up to 12 months
  • credit notes or gift vouchers are not redeemable for cash either in full or in part

See further conditions below

SALE & PROMOTIONAL PURCHASES

  • NO RETURNS/EXCHANGE ON SALE ITEMS
  • we offer exchange or credit note on sale and promotional purchases for up to 30 days when the item shows manufacturing damage or issue
  • credit notes are valid for up to 12 months
  • we do not cover the cost of postage on returning sale/promotional items 

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FOR ALL RETURNS – Items must be returned unused and in original condition with tags attached (any item that has been worn, washed, damaged or altered will not be returnable). It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.

NON-RETURNABLE ITEMS - several types of goods are exempt from being returned. These include:

  • Gift vouchers
  • Credit notes
  • Downloadable software products
  • Some health and personal care items

FOR AUSTRALIAN RETURNS - items must:

  • be returned within 30 days if they have been purchased at full price;
  • must be returned within 30 days if they have been purchased on sale or during a promotion
  • have original and/or PNDU tags attached.
  • be in their original condition.
  • be returned in their original packaging
  • include a receipt for postage if you are returning your full-priced item/s for an exchange or credit note; postage cannot be reimbursed otherwise

FOR INTERNATIONAL RETURNS - items must:

  • be returned within 30 days if they have been purchased at full price;
  • be returned within 30 days if they have been purchased on sale or during a promotion
  • have original and/or PNDU tags attached.
  • be in their original condition. 
  • be returned in their original packaging
  • have a valid international tracking number

Please note that we cannot refund the cost of shipping on any international orders. 

Please be reminded to indicate on the package that the items are intended "for exchange". Without such notice, the package is at risk of attracting additional customs duties and taxes.

Pilates Nerd Down Under is not responsible for any items lost in transit, and cancelled orders of shipped items due to refusal of acceptance.

GENERAL RETURN/EXCHANGE CONDITIONS

Pilates Nerd Down Under will accept returns when items are in original condition and unmarked. Due to their intimate nature of some activewear and our stringent hygienic standards, it is up to the discretion of the company whether the items will be accepted based on our quality control measures.

We use a three point checking system on purchased items before your order is shipped out to you. We do our best to make sure everything we sent to our customers in perfect condition If you receive an item from us which you believe is faulty, due to damage during shipping or a manufacturing defect, please let us know as soon as possible. 

Credit notes are issued and emailed to you as a discount code as soon as your return is processed, this means you can get shopping with us again as soon as your we receive your item.

We will send your exchange item within 24hrs of processing your returned item. During peak times exchanges can take between 48 - 72 hours

Refunds are also processed once we receive your item, however please allow up to 7 business days for the funds to clear in your account.

HOW DO I RETURN MY ITEM?

If you would like to send an item back to PNDU, please email us at shop@pilatesnerd.com.au and we can discuss your options with you.

Please send all returns to:

PILATES NERD DOWN UNDER
Ground floor
14-16 Suakin St
Pymble NSW 2073
AUSTRALIA

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